Marta Walega-DurandCrisis & Operations
Available for crisis management & operations roles

I combine crisis management, transport, compliance, analysis, multilingual work and AI to take charge of the most difficult operational situations.

When a transport & operations crisis goes off the rails,
they call Marta.

I'm a crisis lead and operational problem-solver. I step into unclear, urgent or chaotic situations and turn them into a structured action plan with clear owners and concrete deadlines.

Experience in international environments, media sales and diplomatic contexts. Comfortable with high-stakes decisions and cross-border work.

Multilingual work
One person, three working languages.

I handle cases in Polish, English and French and prepare letters and arguments that respect local law and the logic of each institution.

  • Coordination between clients, drivers and local authorities.
  • Drafting responses for lawyers and insurers, without presenting myself as a lawyer.
  • Firm, professional and calming tone even when the situation is tense.
Crisis dashboard
Operational risk in real numbers.

I mainly support Polish and German transport companies in France and coordinate with authorities in Switzerland, Belgium, the Netherlands, Germany and France.

  • Cross-border roadside checks, contested fines, incomplete files.
  • Inspections involving sensitive cargo or goods under specific rules — always within the legal framework.
  • Insurance questions following incidents on French territory.
0
inspections handled
0
drivers in client portfolio
0
years in transport in France
0
k € in fines avoided
0
k € recovered in claims
Profile
I turn chaos into clear ownership.

I coordinate people, information and procedures so that decisions are made quickly, based on facts and not on noise.

My place in an organisation
The person who says “Here's the plan. We execute.”

I specialise in environments where responsibilities are blurred, priorities compete and time is short. I analyse the situation, structure the issues and build a plan teams can actually follow.

  • Crisis & incident management
  • Operational coordination (transport, administration, documents)
  • Decision support for executives
How I adapt
New country, new system, new constraints.

The day after defending my master's thesis, I moved to London and handled everything on my own: housing, administration, work. I don't wait for a perfect onboarding — I learn fast and take action.

  • Internship at the Polish Embassy in London
  • Media sales (radio & magazine advertising)
  • Promoted to team leader within a few months
Luisance
Luisance – scented candles project

On the side, I founded Luisance: hand-poured candles for clients who appreciate clean design and quality fragrance. A small project, same standard: care for detail and consistency.

How I handle a crisis
From noise to clear ownership.
1
Clarify the mess

I gather the facts, documents and applicable rules from every side: client, drivers, local authorities and legal or insurance counsel.

2
Structure the process

I define who is responsible for what, which documents need to go out, to whom and on what timeline — across multiple countries and institutions.

3
See it through to the end

I stay until the case is closed, often acting as mediator and keeping a calm, firm tone even when emotions run high.

Experience
Experience that builds real judgement.

From founding a consultancy in France to media sales in London, with a stint at the embassy in between — every role sharpened my ability to handle pressure, ambiguity and responsibility.

Founder & Consultant – Transport & logistics consulting, France (2013–present)

Transport, administration and risk management for Polish companies operating in France. I built this practice from scratch and became the go-to person for navigating the French transport system.

  • Managing a portfolio of 600+ drivers: administration, compliance, legal coordination
  • 1,500+ inspections handled as the client's representative
  • ~120 k€ in fines avoided, ~42 k€ recovered in claims
Representative for Polish transport companies – France (10+ years)

For more than a decade I've represented Polish transport companies in France — a sector where regulations change fast, inspections are unpredictable and a single mistake can cost thousands of euros.

I stayed through COVID, inflation, fuel price spikes, strikes and blockades, regulatory changes and the constant evolution of inspections and paperwork.

Clients know that when something happens on French territory, I handle it, organise it, explain it, negotiate it and close the file — without theatrics.

Consular intern – Polish Embassy, London

First exposure to diplomatic procedures, confidential files and the logic of institutions.

Media sales → Team leader – Polish Radio London & Cooltura Magazine

Selling advertising space under pressure, negotiating with clients and managing a small team in a fast-paced environment.

Typical crisis scenarios
Real problems, anonymised and de-escalated.

I don't share client details. These are typical situations I resolve, without exposing who was involved.

Before
Inspection and sensitive cargo

Driver stopped in France, unclear documents, mention of potentially prohibited or specially regulated goods on board.

After

I clarify the facts, align the documents and coordinate with the client, local authorities and, if needed, lawyers — to frame the case and bring the risk under control.

Before
Insurance and incidents in France

Mismatch between the French police report, the foreign insurance contract and what the client actually needs to declare.

After

I organise the paperwork, prepare clear letters in the right language and help the client and their advisors present a consistent version to insurers and authorities.

Before
Driver unreachable in France

The company can't reach the driver, no one knows which service to contact and the language barrier blocks communication with local interlocutors.

After

I find the right contacts in France, talk to the relevant services, keep the family and the company informed, and stay involved until the case is resolved.

Timeline
From London to France, with a growing level of responsibility.

A quick overview of where I've worked, what changed and how my level of responsibility has grown at each step.

2010
Consular intern
Polish Embassy · London
First exposure to diplomatic procedures, confidential files and the logic of institutions.
2011–2012
Media sales → Team leader
Polish Radio London & Cooltura Magazine · United Kingdom
Selling advertising space under pressure, negotiating with clients and managing a small team in a fast-paced environment.
2012–2013
Business Development Manager
Glas Hit / Formes Toys · Poland
B2B sales, contracts with major retailers and product representation at international trade shows.
2013 →
Founder & Consultant · Representative
Transport & Logistics · France
Full ownership of complex operations, inspections, risk and client relationships within the French system.
AI & law
Human judgement first. AI as a powerful assistant.

I use AI tools daily to speed up research and structure information, especially in legal and administrative contexts — but I never replace my own analysis or accountability with automation.

How I use AI in legal & operational work

AI helps me research and explore legal concepts, standards and argumentsthat can serve the client's interests. It's a powerful way to analyse large volumes of information and identify what's relevant.

  • Exploring legal angles and scenarios
  • Structuring complex documents and regulations
  • Drafting argument outlines and option sets
AI-assisted researchLegal context awareness
Correspondence & communication

AI helps me draft and refine correspondence: structure, tone, clarity — particularly in multilingual contexts.

Nothing is ever sent without my review. I check, correct and adapt every message, and I take ownership of what goes out on behalf of the client.

Multilingual communicationSystematic human review
What you get
What you actually get
Contact
If you need someone who actually owns the problem.

I work with transport and operations teams across Europe — in French, Polish and English — wherever time pressure, regulation and unclear ownership all stack up.

I'm most useful when there's too much noise and not enough structure: inspections, documents, cross-border communication and coordination across services. If you're facing a transport crisis or a process going off the rails, we'll start by clarifying the facts, the constraints and the priorities.

Read reviews on Google Maps
Sites, compliance & AI
What I actually do with AI (and what stays human).

I work end-to-end: scoping needs and content, page architecture, then implementation in a lightweight static approach. AI is a powerful tool for speeding things up, not a substitute for decision-making.

Web design & deployment

I drive the full lifecycle of a website: information architecture, content, first wireframes, then implementation in semantic HTML with responsive layouts (flex/grid), a clean heading hierarchy, and a structure built for SEO and accessibility — without heavy frameworks when they're not needed.

AI-assisted compliance

I use AI models to analyse and summariselarge sets of documents (policies, procedures, contracts, reports), spot inconsistencies, prepare policy variants for different scenarios and languages, and produce a first risk mapping (GDPR, whistleblowing, sensitive data) from the client's own materials.

Analysis, summaries, scenarios

With AI I prepare summaries, crisis scenarios and content drafts (FAQs, internal communication, operational instructions). Every model output is reviewed, corrected and adapted by me to the realities of transport and field constraints.

AI doesn't replace humans.I don't publish or ship anything that hasn't been validated by me. Relying on models alone, without human expertise and clear accountability, is a risk I would not recommend to any client.